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Privacy Policy

Privacy Policy

1. Purpose

2SA Fulfilment Specialists ("Company", "we", "our", "us") value the privacy of its clients, employees, and partners and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose personal information while ensuring compliance with relevant New South Wales (NSW) and Australian legislation.

 

2. Scope

This policy applies to all personal information collected and handled by us, in connection with its operations, including:

  • Information collected from clients, suppliers, and business partners.

  • Employee and contractor information.

  • Data obtained through our website, LinkedIn, Instagram, or other digital platforms.

 

3. Key Definitions

Personal Information: Information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

Sensitive Information: Personal information that includes racial or ethnic origin, political opinions, religious beliefs, health information, or membership of professional associations.

 

4. Collection of Personal Information

4.1. What Information We Collect
We may collect the following types of personal information:

  • Contact details (e.g., name, email address, phone number, mailing address).

  • Business information (e.g., company name, job title, ABN).

  • Payment and billing information.

  • Employee and contractor information (e.g., tax file numbers, bank details, and emergency contacts).

  • Usage data from our website or social media platforms (e.g., IP addresses, cookies, browsing behavior).

4.2. How We Collect Information
We collect personal information through:

  • Direct interactions (e.g., when clients fill out forms or communicate with us).

  • Our website, LinkedIn, Instagram, and other digital platforms.

  • Third-party suppliers and partners who share information with us in accordance with privacy laws.

 

5. Use of Personal Information

5.1. Purpose of Use
We use personal information to:

  • Provide and manage our 3PL services, including kitting, fulfillment, and custom handling.

  • Communicate with clients regarding projects, orders, and updates.

  • Process payments and manage contracts.

  • Improve our services and client experience.

  • Fulfill our legal and regulatory obligations.

5.2. Marketing
We may use contact details to send promotional materials, updates, or newsletters. Recipients can opt out of marketing communications at any time.

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6. Disclosure of Personal Information

6.1. Who We Share Information With
We may disclose personal information to:

  • Employees and contractors for operational purposes.

  • Third-party service providers (e.g., logistics partners, IT service providers, accountants).

  • Regulatory or government authorities when required by law.

6.2. Cross-Border Disclosure
If personal information is shared with international offices (e.g., China, the Philippines), we ensure compliance with the Privacy Act 1988 and take reasonable steps to protect the data.

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7. Storage and Security

7.1. Data Protection Measures
We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. These measures include:

  • Secure servers and encryption protocols.

  • Regular security audits and staff training.

  • Access controls to limit who can view sensitive information.

7.2. Data Retention
We retain personal information only as long as necessary for business or legal purposes. When no longer required, we securely delete or de-identify the data.

 

8. Access and Correction

8.1. Access to Personal Information
Individuals can request access to their personal information by contacting us. We will respond within a reasonable timeframe, as required by the Privacy Act 1988.

8.2. Correction of Information
If an individual believes their information is inaccurate or outdated, they can request a correction. We will take reasonable steps to amend the data promptly.

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9. Complaints and Inquiries

9.1. Complaints
If an individual believes we have breached this Privacy Policy or relevant legislation, they can lodge a complaint by contacting us. We will:

  • Acknowledge receipt of the complaint.

  • Investigate the issue and respond within a reasonable timeframe.

If the matter is not resolved, the individual may contact the Office of the Australian Information Commissioner (OAIC).

9.2. Inquiries
For general inquiries about this Privacy Policy, individuals can contact:
2SA Fulfilment Specialists Pty Ltd
Email: info@2sa.com.au
Phone: 1300 911 693

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10. Updates to this Policy

This Privacy Policy will be reviewed periodically to ensure it reflects any changes in legislation or business practices. Updates will be published on our website and communicated as required.

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